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"I have an old (60+ years) Karastan rug. The fringes were tattered and the rug was starting to come apart where the fringes were completely missing. I took it to Ward's and they repaired it, sewed the edges (no fringe now), and cleaned it. It essentially looks like a new carpet (and more modern minus the fringe). The service was incredible; cost was great, time for service was great, and they answer messages from their web page. I highly recommend Ward's. I had my carpet restored to 'new' at a fraction of the price it would have cost me to replace it. I am grateful!"
"Gary and his family provide incredible service! Their wealth of knowledge regarding these incredible pieces are beyond impressive. I did not go into Wards expecting to purchase such a amazing piece of art. Living in an old farmhouse I needed an “anchor” for a newly renovated room. Something that would bring the room to life, unite two spaces and be timeless. Having a mix of old and contemporary, the search for the “right” rug was not easy. Wards had an amazing selection, they brought the rugs to my house to see in the space and assisted in the final selection. This rug has brought life to the space. It such a calming and stunning piece we only want to spend time in that room! Definitely one of the best interior decisions of my life."
"Excellent, responsive service. A wealth of knowledge and an incredible selection!"
"Wards is an amazing business that I would recommend to anyone. The staff is incredibly knowledgeable, very professional and above all, downright friendly. I had an old sarouk rug cleaned and repaired, and they did an wonderful job! The rug looks fantastic, I could not be more pleased with it!"
"First, there are the antique carpets for sale. Oh, my, oh, my! At the very least, a feast for the eyes. And at best, a wide choice of beautiful carpets of every size and description for the discerning buyer. And priced reasonably!
Second, the cleaning services they offer: we have had our carpets cleaned by Ward's for many years now. They have worked miracles with a couple of them! From our Karastans to our runners to our Nichols, they know how to best handle the cleaning and repairs. They are honest, friendly, knowledgeable and quite willing to give their time to answer all questions. Recently I brought in a runner that was burned by an iron; they removed the damaged section and reassembled the runner so well, that the cut lines aren't even visible! And the cost was minimal. I would not consider taking my carpets anywhere else."
"I visited Ward’s Oriental Rug Service again today, ( not my first visit ) and was warmly greeted by the owner, Mr. Gary Ward.
I dropped off my hallway runner, a machined oriental, and was very expediently attended to by one of the knowledgeable staff who proceeded to measure my rug and take down my customer information.
A most efficient operation and a surprisingly large gallery of oriental carpets, both new and reconditioned, can be found here.
On my last visit I had my 5 x 9 oriental carpet that sits in my foyer cleaned.
I dropped it off for cleaning and paid a very reasonable fee to have them deliver the cleaned carpet to my home along with a new pad that I also purchased there.
The carpet was delivered on time as promised and it looked brand new!
This is a 30 year old rug that came out beautifully.
The two young men who delivered it also came in the house and laid the new carpet pad ( very soft and plush under foot ) and then rolled out and neatly straightened the placement of my clean like new oriental.
This was all handled very professionally by two clean cut young guys that you would not be cautious to welcome into your home.
This is very impressive in my experience in dealing with various vendors and installers as they sometimes send out some seedy looking characters who look like they just stepped out of a Steven King novel.
Anyway, I highly recommend Ward’s Oriental Rug Service and will be going there in the future for my carpet needs.
Oh and one more thing; good location and great signage to direct you to their free parking area!
Went there today to pick up my hallway runner which they did a wonderful job cleaning. I also purchased a new pad.
The price for the cleaning and new pad was most reasonable. Glad I found this place and suggest you try it out if you need a good Oriental carpet or any carpet cleaning. Thanks for a great job Ward’s!"
"The utmost experts for Oriental rugs extremely good service they know their stuff I'm a very happy customer I'm definitely returning. They clean my rugs extremely well and repairs also. Very professional and courteous staff."
"I took my two Karastan wool oriental style rugs to be cleaned and have the fringe removed on a round rug and two sides of a 8 x 11. These rugs have quite a few years on them, they have stood up extremely well aside for a few places that rippled slightly. I was told they generally run about two weeks to process rugs, ours took about 3 1/2 because the weather has done nothing but rain for weeks, hence high humidity and drying time which slows operation. Having said that, it was well worth the wait. You cannot tell the difference from the original edging and the newly sewn edging where the fringe was removed, beautifully sewn and the color is spot on. The rugs came up bright and look new!! I couldn't be more pleased, they are a little pricey, but I guess you get what you pay for. Very knowledgeable, personable and customer service oriented, I highly recommend. They have a fabulous selection of both new and used, I will definitely go back when I'm ready to get new rugs."
"We took three Karastan rugs to be cleaned and couldn't be happier. They look fantastic-good as new! The staff was very knowledgeable, extremely helpful and very professional. Gary was so personable and appreciated our business. It was evident that they take great pride in what they do! We will be back. HIghly recommended! Beth/Carey"
"I took my two Karastan wool oriental style rugs to be cleaned and have the fringe removed on a round rug and two sides of a 8 x 11. These rugs have quite a few years on them, they have stood up extremely well aside for a few places that rippled slightly. I was told they generally run about two weeks to process rugs, ours took about 3 1/2 because the weather has done nothing but rain for weeks, hence high humidity and drying time which slows operation. Having said that, it was well worth the wait. You cannot tell the difference from the original edging and the newly sewn edging where the fringe was removed, beautifully sewn and the color is spot on. The rugs came up bright and look new!! I couldn't be more pleased, they are a little pricey, but I guess you get what you pay for. Very knowledgeable, personable and customer service oriented, I highly recommend.
Going in there is real eye candy. They have a fabulous selection of both new and used, I will definitely go back when I’m ready to get new rugs."
"Gary, Kevin and the rest of the staff at Ward's Oriental Rug Service are knowledgeable, kind, fun to speak to and always ready to help. We gave a rug as a wedding gift and it was loved by the bride and groom. They have an amazing inventory of contemporary, antique and new oriental carpets. They also have done a great job with the cleaning and repair of our rugs."
"Ward's is a dangerous place...... "Dangerous" because it's like being a kid in a candy shop - hard to not buy! They have the most AMAZING assortment of rugs (all sizes, all prices, all styles, all stunning!). I have had several rugs cleaned and repaired there (excellent jobs!) and each time I go there to drop off a rug, I ALWAYS have to look. Last time, I bought! Couldn't resist! Gary (the owner) and his staff are incredibly knowledgeable, courteous, extremely patient, and very helpful. They are happy to show you any number of rugs. And they encourage you to "borrow" a rug and try it out in your own home, as they know that what looks good in the store is not necessarily the right rug for your home. We "borrowed" 2 rugs but neither worked for us. When we brought them back, we found a 3rd rug, took it home, and it looked amazing! I recommend Ward's to all my friends but insist if they plan to go, that they take me with them (just to "look.") It's a great place, a real gem of a business! I know I'll be back someday (to do more than look). I just wish I had more wood floors! Go!!! You won't be disappointed. (And P.S., they do amazing, intricate-looking custom rug repair. I really think they can repair any rug!)"
"A genuine pleasure to do business with Gary and his colleagues. Every visit and every purchase exemplifies my ideals when shopping for the right aesthetics---the hand and heart experience combining expertise, generosity of spirit, fairness with finances, and, simply, fun."
"We have used Ward's Oriental Rug Service twice and have been beyond delighted each time. They have carefully repaired rugs that have been in our family for a long time, and in every instance have done absolutely beautiful work. They are friendly, helpful and full of interesting information about the rugs we've brought in. For the work they do, prices are extremely fair. For anyone looking for rugs or needing repair work, I don't believe there is a better shop in the region. Well done in EVERY way."
"Incredible inventory. Great service. Locally owned by good people."
"Excellent team at Ward Oriental. Knowledge base far above any competitors. They are very friendly people who educate you on the products and allow you to make an informed decision. There is no high pressure sales tactic ! We purchased a few accent rugs for a very good price and high quality product. We also had our 75 year old karats rug cleaned -- It looks amazing! Thanks Gary and team"
"Gary and Kevin are very knowledgeable and provide excellent customer service. The entire staff is fantastic! They go out of their way to help you find the right rug for your home. Ward’s has a great selection of sizes, shapes, colors and styles."
"Had a 30-40 year old Navajo pictorial rug badly in need of cleaning. Ward's was able to advise on restoration and cleaning and did an outstanding job of bringing the rug back to almost new appearance. I highly recommend their services. The gallery is also a neat place to visit with an incredible selection of new and vintage textiles!"
"I reached out to Ward's regarding an old 10' by 16' Turkmen rug which was passed down to my from my family. The rug had considerable wear and damage in some areas. They offered outstanding advice regarding what to do with the rug in terms of cleaning, restoration and repair. Their advice seemed to focus on truly what was best for me as a customer, balancing the sentimental value of the piece with various repair options and the associated cost. I am very pleased with the quality of repairs done by Ward's weaver. The selection of used and new rugs at their store is lovely, and I will definitely go back when I am in the market for a rug again."
"Awesome Place great people awesome prices"
"Our experience at Wards was extremely satisfying. They have a beautiful selection of rugs and are very knowledgeable, helpful and friendly. I highly recommend Wards for anyone interested in buying area rugs
"Although I live in New Jersey, I chose to use Ward's Oriental Service in Pensylvania to clean my room sized Couristan Oriental Rug made in Belgium. It was very important to me to choose a rug service that would clean it properly, as the rug had great sentimental value to me. I also knew that there were many years of dirt hiding deep inside, and knew that only a true professional would do a proper job without causing dye run or shrinkage. After researching several local services in N.J., I decided to use Ward's despite their distance, because of their stellar reviews. I was not disappointed with my choice!
I'm more than pleased with the results! My Couristan rug is clean and the colors are vibrant now, and I get compliments on its beauty! Also, the price for their work was very reasonable. Pat Ward sent two of her staff to my home, going above and beyond (despite a 1 hour drive), to examine my rug and remove it for cleaning. The two staff members gave me a written contract, and an estimated date of return after cleaning. I happily agreed to pay an reasonable, additional fee to avoid my having to drive to Pennsylvania.
I would recommend Ward's Oriental Rug Service to anyone! They are now my "go-to" service for the life of my precious Oriental rug. Thank you Pat and staff for your professionalism, and courtesy! You're the best!"
"Thank you so much for the beautiful work you did on our new rug for our new house. You sized it perfectly and finished the job in less than 2 days. I am impressed by the wonderful service we received. I would recommend your company to anyone. "
"Helped me with a rug I have and informed me of it's value."
"Stopped into Ward’s yesterday to begin exploring decor options for my bedroom renovation. They have the most extensive variety of authentic wool (and some silk) rugs in every size and style. They clean and repair, too! Kevin, Gary, and their team, were so incredibly knowledgeable and informative.
With each customer, they take the time to flip through their oh-so-heavy rugs so you can fully see and touch. Excellent experience!🙂👍"
"They've solved my rug problems over many years. However, I love just being present in the showroom. It is so rich with color and design from all the rugs there."
"Great people... Excellent service. Incomparable as far as knowledge, service and care. Amazing showroom!! If you're in the market for this service, look no where else. The go to guys."
"Great companies are often run by great people .....this is one of them!! Highly recommended!!"
"Wards are some of the top rug care people in the entire state. I know this because I myself am a rug washer and these folks are well regarded in the industry as leaders."
"Kevin is a great guy! We highly recommend their rug service. They are rug repair experts. Check them out!"
"Great job cleaning my Turkish rug that my senior dog had decided was her back yard.
Nice folks and they really know their rugs."